Privacy Policy

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation for furnace installation or repair services
• Schedule an appointment or service call
• Contact us via phone, email, or our website contact forms
• Subscribe to our newsletter or promotional communications
• Provide feedback or reviews about our services

Types of Personal Information

The personal information we may collect includes:

• Name and contact information (address, phone number, email address)
• Property information (home size, heating system details, service history)
• Service preferences and scheduling information
• Payment information (processed securely through third-party payment processors)
• Communication records and service notes

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms used
• Device information and operating system

Service Delivery

• Providing furnace installation, repair, and maintenance services
• Scheduling appointments and coordinating service calls
• Communicating about service details, pricing, and scheduling
• Following up on completed services and warranty support

Business Operations

• Processing payments and managing billing
• Maintaining service records and customer history
• Improving our services and customer experience
• Complying with legal and regulatory requirements

Marketing and Communications

• Sending service reminders and maintenance notifications
• Providing information about new services and promotions (with your consent)
• Responding to inquiries and customer service requests
• Conducting customer satisfaction surveys

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processing companies
• Scheduling and customer management software providers
• Email marketing and communication platforms
• Website hosting and analytics services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate fraud or other illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

Security Measures

• Secure data transmission using SSL/TLS encryption
• Regular security assessments and updates
• Access controls and employee training on data protection
• Secure storage of physical and electronic records
• Regular backup and recovery procedures

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty and legal compliance purposes.

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

Opt-Out Rights

• Unsubscribe from marketing communications at any time
• Opt out of non-essential data collection practices
• Request deletion of your personal information (subject to legal requirements)

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

Types of Cookies We Use

• Essential cookies required for website functionality
• Analytics cookies to understand website usage patterns
• Preference cookies to remember your settings
• Marketing cookies for relevant advertising (with your consent)

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

Third-Party Services We Use

• Google Analytics for website traffic analysis
• Social media platforms for business promotion
• Review platforms for customer feedback
• Payment processors for secure transaction handling